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SECURITY
Secure booking on line: - We are committed to protecting
your privacy and take our responsibilities regarding the security of your
credit card information very seriously. Active Hotels Ltd., our marketing
and technology partners, provide our online booking capability in relation
to the hotels on this site. When making a booking, your credit card information
is sent to Active Hotels Ltd via their secure server. They use the latest,
most secure technology available, which encrypts all your personal and
credit card details so that your credit or debit card details cannot be
read as they travel over the internet.
Your credit card information is then held in Active Hotel's secure database
for a period of time to allow us to process your booking. Your credit
card data will be held no longer than 30 days after the end of the month
of your departure from our hotel. To prevent un-authorised access and
use of your information, we follow strict security procedures in the storage
and disclosure of your information, as required by the UK Data Protection
Acts of 1984 and 1998. Your credit card information can only be exchanged
between you, Active Hotels Ltd, and us.
The Active Hotels Guarantee: - The Active Hotels guarantee
makes sure that you feel confident when booking accommodation through
our hotel or any Active Hotels associated properties. Active Hotels Ltd
guarantee that every transaction made through the Active Hotels server
is 100% safe and under their guarantee, you will be reimbursed for the
first £50 should your credit card be misused or abused. Legally,
the credit card company is obliged to pay the remainder.
Using a credit card may give you additional protection from fraud. Under
the Consumer Credit Act 1974, if you have a claim against the seller for
breach of contract or misrepresentation, you may also have a claim against
your credit card issuer. This applies to goods or services costing more
than £100 for one item (but less than £30,000), even if you
have only used your card to pay a deposit. Further advice can be obtained
from your local trading standards department or Citizen's Advice Bureau.
In addition, all the major credit card companies, along with IBM, Netscape
Communications, and many others, are committed to the continuing development
of open standards, in order to further improve the security of online
transactions.
In the event of un-authorised use of your credit or debit card, you must
notify your credit or debit card issuer in accordance with its reporting
rules and procedures.
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